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There are a lot of new experiences that come with stepping into leadership. Hiring. Firing. Performance reviews. Goal-setting. Conflict management. If you’ve never led a team before, these things alone can have a steep learning curve. And yet, there’s another dynamic that leaders get to handle that you may not have thought about:

Emotions.

As people in positions of leadership, we often deliver tough messages that can trigger tears, raised voices, or the silent treatment. And if we...